My (biggest) projects (up to 2024)

Otron.io

We created a full on communication automation platform that is powered by AI. It takes in your emails and turns them into actions.

Internal Order Management System (Hubs)

Over the last five years, I have been scaling our internal systems to keep pace with the company's growth and the unique B2B marketplace requirements. This involved expanding the team from 10 to over 200 Operations employees.

Initially, I configured Ticketing, CRM, and internal systems, then moved on to designing full-fledged Order Management systems with Retool. Eventually, as the Technical Product Owner of the internal tooling engineering team, I led the development to build these systems for future scalability.

Customer Service Ops, Data & Systems

During my time in Customer Service, I owned the First Response Time and CSAT OKRs for our team. As the Customer Service team transitioned into a larger Operations team with diverse functions, I evolved into a generalist guide. In this role, I focused on establishing team processes, utilizing existing systems, adopting new ones when necessary, and setting up and monitoring team KPIs

World first distributed 3D Printing Supply Chain

I was tasked with transforming a 30,000-person Peer-to-Peer Marketplace into a sustainable, worldwide B2B distributed Supply Chain network. At the time, this was a novel concept, and I served as the company's first 3D Printing Supply Chain Manager. Since its inception, the network has functioned as the core of the company and was acquired by Protolabs for $280M in 2021.

Community Manager & 3D Printing expert

Starting as a non-technical community intern, I immersed myself in the technical aspects of 3D printing to best represent and understand the 3D Printing community.